COVID-19 Closure FAQs

Are you open?

We will reopen on Monday 7 December 2020, following the end of the second national lockdown.

We want to thank you for your patience. As our area is now in Tier 3, it was important to us that we took the time before reopening to successfully implement new measures to ensure the safety of our visitors, staff and volunteers.

Members, Annual Pass Holders, and those with tickets purchased prior to lockdown will receive more information in due course.  

We are anticipating that we will be very busy with enquiries and bookings on our website, so please bear with us at this time. Thank you for your understanding.

I heard on the news that Bristol Zoo Gardens was closing permanently – can you tell me more?

We understand that you will have many questions, and we have prepared a video, a frequently asked questions document and news release. Over the coming weeks and months, we will be sharing more details and asking people to join us in a conversation to shape a bold new future for Bristol Zoological Society and Bristol Zoo.

We know that the closure of Bristol Zoo Gardens in late 2022, will come as sad news and the Zoo has a special place in the hearts of many people, but we hope that you can understand why we have reached this decision. This plan will ensure that Bristol Zoo continues to exist for generations to come, offering millions more people the opportunity to experience the magic of a new Bristol Zoo.

Bristol Zoo Gardens will continue to welcome visitors into 2022, and Wild Place Project will remain open throughout the development phase until it becomes the new Bristol Zoo in 2024.

What about Dual Members, Members and Annual Pass holders?

Most of our income is derived from visitors, Annual Pass Holders and Members, and you play a crucial role in helping us meet the extensive costs of feeding and caring for our animals, as well as our conservation work at home and overseas. Thank you for your ongoing support, particularly at this challenging time. Your continued support is more vital to us now than ever. 

We will be in touch with our Members and Annual Pass Holders directly in due course. In the meantime, please be aware that existing Direct Debits will continue. 

Can I still buy a Membership or Gift Membership even though you are closed?

Yes, but please be aware that memberships are valid for 12 months from purchase and will not be extended.

How will you update me on what’s happening at Bristol Zoo?

As well as our regular e-newsletters, we’ll be sharing latest news, top animal stories and videos on our website and through social media. 

What is the BZS Appeal?

During our first closure many of our supporters, Members and Annual Pass Holders asked how else they could help during these challenging times. In response we launched a fundraising appeal called the BZS Appeal. Most of our income is derived from visitors and without them we urgently need to plan to secure alternative sources of income.

We understand that these are difficult times and your priorities remain closer to home. But, if you are able to donate, please do, and let others know of the BZS Appeal. This is hugely appreciated. Visit our Virgin Giving page here.

What will happen to the animals while you are closed?

Our dedicated teams of keepers, vets and other essential staff are ensuring our animals continue to receive the best possible care.

Can Zoo animals catch COVID-19?

None of our animals are displaying any symptoms of Coronavirus. To date there has been no evidence to suggest that the majority of zoo animals are susceptible to COVID-19.

However, as a precaution, we have been taking additional biosecurity measures with certain animals including big cats and non-human primates as well as some other animals in our care.

We are liaising with other zoos to ensure we have the latest information available and will continue to monitor the situation. No animals at Bristol Zoo or Wild Place are showing any evidence of having contracted Coronavirus and our veterinary team will remain vigilant.

Is there another way I can support?

You can support us by buying a gift membership, gift voucher or animal adoption. You can also contribute by donating to our Appeal. All support is appreciated – more than ever before.

What do I do about my booking for The Lodge?

We have contacted all those who have booked our wildlife overnight experience at The Lodge. If you haven’t received our email, please contact bookingsteam@bristolzoo.org.uk.

I have bought a ticket for a time you will be closed, so what should I do?

We will contact all visitors who have pre-booked tickets from Thursday 5 November with more information.

We understand that this closure will have interrupted your plans and we would like to offer our sincere apologies. We were truly looking forward to welcoming you to Bristol Zoo and we will be in touch once we are able to confirm a reopening date.

In the meantime, please be reassured that if you have purchased tickets for our closed period, you will be able to rebook your ticket for a future date within 12 months of purchase.

I booked a ticket for ZooRopia at Bristol Zoo, how can I rearrange?

We will contact all visitors who have pre-booked tickets from Thursday 5 November with more information. 

What will happen to my booked Animal Experience?

We have contacted all customers to postpone Experiences, which were due to take place. We will stay in touch and let you know more, as soon as possible.

What will happen to my Animal Adoption?

Animal adoptions are a great way to directly support our animals and our conservation work. Your adoption will remain active during this time to support our animals. Please check our website and social media for latest animal stories and videos. 

I have a further query, how do I get in contact?

Please email the team on info@bristolzoo.org.uk with your query and contact details, and we will come back to you as soon as we can. Unfortunately we are not available by telephone at this time.

I have sent an email but haven’t yet received a reply

Thank you for contacting us, but please bear with us as we endeavour to work through these unprecedented times. We will be in contact as soon as we can, and in the meantime thank you for your patience and understanding.

Thank you for your support

Your continued support is more vital to us now than ever – as a charity we rely on the income from our visitors and guests to care for the animals in our collection and to continue our valuable conservation work in the UK and overseas.  

We look forward to welcoming you back when we reopen.

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