COVID-19 Closure FAQ's

Are you open?

Like many organisations we are taking a phased approach to reopening, with Wild Place Project reopening first, and Bristol Zoo Gardens following at a later date. 

By its very nature, Wild Place Project has a lot of open space with approximately 50 acres of the park accessible to visitors, and therefore we made the decision to reopen Wild Place ahead of Bristol Zoo Gardens. 

To ensure that we are operating safely, we have been working behind the scenes for many weeks to put in place a one-way route, implement new timed ticketing systems and create new ways of working for our staff. This has been an enormous undertaking for the team and changes like this take time to implement. 

We are now working on implementing similar systems at Bristol Zoo Gardens and will open as soon as possible. However, we are firm in our approach to only open Bristol Zoo when we are well-placed to do so and have systems to ensure the safety of our visitors, staff and volunteers. 

News on the reopening date for Bristol Zoo Gardens will follow at a later date. 

All updates will be posted on our social media channels and on our website. 

We appreciate your understanding and patience at this time.

 

What new safety measures will be in place when you reopen?

Together we can ensure everyone has a safe and enjoyable visit to Bristol Zoo Gardens. 

To ensure the safety of our visitors and staff, additional measures will be in place when we do reopen.

We will be operating a timed ticket system to stagger the arrival time of visitors throughout the day so that we can manage capacity and maintain social distancing. 

All tickets MUST be purchased online ahead of coming to the Zoo and Members will also need to pre-book using a dedicated page of our website. The number of tickets each day will also be limited and a one-way system will be in place to aid social distancing. More details will be available in due course.

  

What happens to my membership while you are closed?

Members play a crucial role in helping us meet the extensive costs of feeding and caring for our animals, as well as our conservation work. Thank you for your ongoing support, particularly at this challenging time. 

Your ongoing support is more vital to us now than ever and we have been in touch with all of our Members, but if you have not heard from us yet, please contact us on mreception@bristolzoo.org.uk.

 

Can I still buy a membership or gift membership even though you are closed?

Yes, but please be aware that memberships are valid for 12 months from purchase.

 

What is the BZS Appeal?

We may be preparing to reopen, but we still need your help. We are certainly not ‘out of the water’ and we are taking every day, very much, one step at a time.

We have been closed for three months, and with 85% of our income coming from our visitors, this has had a devastating effect on our resources – as a charity, this is money we depend on to fund our conservation projects at home in the UK and overseas.

There is no doubt that we will continue to feel the impact for months, if not years to come.

We still need your support to ensure a healthy future for Bristol Zoological Society, so, please visit our Virgin Giving page and contribute to the Bristol Zoological Society’s BZS Appeal, if you can.


When will The Lodge (overnight accommodation) reopen?

Given the ongoing uncertainty caused by Coronavirus, we have taken the decision to not open The Lodge again until 2021. 

We have contacted those who were planning on staying with us this year, but if you had a booking and have not received our email or have any questions regarding your booking please contact bookingsteam@bristolzoo.org.uk.


I bought a ticket before you closed, what should I do?

When we announce our reopening date, we will be in touch with information on how you can exchange your old ticket for a new timed ticket. Please see our website for more information, including our terms and conditions, and latest updates.


I booked a ticket for ZooRopia at Bristol Zoo, how can I rearrange?

ZooRopia tickets are valid for a year from date of purchase, so you will be able to redeem them when we reopen.


When will ‘Animal Experiences’ start again?

Our Animal Experiences, by their very nature, are ‘hands-on’ interactive sessions and we are firm in our approach to restart Experiences only when it is safe to do so for our visitors, colleagues and animals.

Please accept our sincere apologies for the disappointment that this will cause – we know how popular these activities are with our visitors, but we appreciate your patience during these unprecedented times.

A member of the team will be in contact to rearrange your Experience for a mutually convenient time when more is known.


What will happen to my Animal Adoption?

Animal adoptions are a great way to directly support our animals and our conservation work. Your adoption will remain active during this time to support our animals. Please check our website and social media for latest animal stories and videos.


How will you update me on what’s happening at the Zoo?

As well as our regular e-newsletters, we’ll be sharing latest news, top animal stories and videos on our website and through social media.


I have a further query, how do I get in contact?

Please email the team on info@bristolzoo.org.uk with your query and contact details, and we will come back to you as soon as we can.


I have sent an email but haven’t yet received a reply

Thank you for contacting us, but please bear with us as we endeavor to work through these unusual times. We will be in contact as soon as we can, and in the meantime thank you for your patience and understanding.


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