Head of Visitor Experience

Contracted Hours: 37.5 hours per week

Salary: £48,000 per annum

Location: Wild Place Project and Bristol Zoo Gardens

Contract type: Permanent

Are you looking to lead the visitor experience operations of one of the leading zoological societies in the world? Do you have in depth experience developing industry leading public programmes, immersive learning and public engagement, while delivering exceptional visitor commercial operations?

Bristol Zoological Society are looking to recruit a Head of Visitor Experience to lead our Experience, Learning and Public Engagement teams as we transition from the close of Bristol Zoo Gardens to our new home at the Wild Place Project.

As a global leader in conservation, projected through the work we deliver at both Bristol Zoo Gardens and Wild Place Project, the new Head of Visitor Experience will be one of the most significant experience leads in the country and as such we are looking for someone with a breadth of experience across commercial leisure development, visitor experience programming and learning and public engagement.

You will lead a team of Visitor Experience and Public Engagement Managers to deliver a world class immersive experience for our visitors, connecting them with our conservation work around the world while ensuring positive financial development for the society.

Successful applicants will:

  • Significant experience developing and leading visitor engagement programmes and immersive public experiences
  • Extensive operational and commercial leadership experience in a hospitality, visitor experience or other leisure based customer facing organisation
  • The ability to inspire, coach and develop multi-discipline teams
  • A flexible, can do approach

Please review the Job Description/Person Specification in detail for more information.

Hod Visitor Experience

We recognise the value that diversity adds to our work and organisation. We welcome applications from all sections of the community, as we value having a diverse pool of applicants to find the best person for the role.

TO APPLY please go to and send in your CV by clicking the 'Contact' button.

Parking onsite at Bristol Zoo Gardens is discretionary and not guaranteed, we encourage our employees to travel in a sustainable way.

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