Education FAQs

Can schools now visit the Zoo?

Bristol Zoo Gardens is now open.

As a conservation and education charity, education is at the heart of what we do and we can’t wait to welcome you and your school groups back. There will have been changes since your last visit, so please read our site rules and main FAQs when planning your visit.

How do I make my booking?

To make your booking please call our team on 0117 428 5300, email us at fill in our online form and we’ll get back to you. 

When can I book a school visit?

We are now able to take bookings for any term time dates going forward. Please note that we can only take a limited number of bookings for education sessions, so book early to avoid disappointment. 

Are schools able to book any time of arrival throughout the day?

As restrictions have eased, schools may now book entry slots for any time from 10am each day.

Is there a limit on the number of students I can bring to the Zoo?

We are currently able to accommodate up to 78 people in school groups per timeslot, as long as that number of tickets is available.  

Can I book an Education Session?

We are pleased to announce that our popular education sessions are now once more available to book! 

Please note that we are currently offering a limited range of sessions, though we are hoping to expand this over the coming months.  Please check the website to find out which sessions are available for your Key Stage.

What educational resources are available during my visit?

We have recently launched a self-led trail suitable for Years 5 to 7.  This is called ‘Rainforest Explorers’.

Can I request an invoice as part of the payment process?

Due to changes brought about by the COVID pandemic, we are not currently able to issue invoices. Payment must be made in full, by payment card, at the time of booking.

Can I have a refund if members of the group don’t visit?

Our tickets are non-refundable and we are unable to issue refunds if some members of the school group do not attend.

Some of the school group are also Members of Bristol Zoo Gardens. Do I need to pay for their ticket?

Members of Bristol Zoo Gardens are entitled to free admission of the Zoo. If there are members of the school group who are Members of Bristol Zoo you must mention this at the time of making the booking. Adjustments to the booking cannot be made retrospectively. Valid Membership cards must be shown to our admissions team on arrival to validate their complimentary entry. The full entry price must be paid if it is not possible to validate the Membership.

How many free adult tickets are school groups entitled to?

We offer one free adult ticket for every three children for Early Years Foundation Stage and Year 1. We offer one free adult ticket for every seven children for Years 2 and above.

Will school groups need to wear a face covering when visiting?

We advise visitors to wear a face covering in all indoor spaces (unless exempt). This includes animal houses, through-ways and toilets as well as our admissions and retail buildings. We are also asking visitors to wear face coverings in the Lemur Walkthrough and Bat Walkthrough.

Am I able to pre-book an indoor space for my lunch?

Due to the Covid restrictions in place, we are currently unable to offer any indoor spaces for lunch.

There are several picnic areas around the site. Please note undercover seating is very limited.

Please see our map for more information.

Are there play areas available?

The main play area is open, however restrictions are in place on the number of users of the equipment at any time. We ask that children using the play areas are supervised to ensure the restrictions are followed.

What toilet facilities are available across the site?

There are several toilets facilities, including accessible toilets across the site.

Please see our map for more information.  

Can I visit the Zoo beforehand to carry out a risk assessment?

One free teacher per booking is entitled to make a pre-visit, subject to availability.

This must be booked in advance by calling 0117 4285 300 or emailing

We may be able to provide you with information for your risk assessment prior to your visit. Please find our school visits risk assessment here to help you prepare yours or email if you require further guidance.

Can we book tickets for ZooRopia?

ZooRopia, the adventure ropes course at Bristol Zoo, can open for large groups by prior arrangement. Please speak to the administrators during your booking to find out more information.

We are open! Pre-book your timed tickets now

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We are open! Pre-book your timed tickets now