Education FAQs

Can schools now visit the Zoo?

Bristol Zoo Gardens is now open.

As a conservation and education charity, education is at the heart of what we do and we can’t wait to welcome you and your school groups back. There will have been changes since your last visit, so please read our site rules and main FAQs when planning your visit.

How do I make my booking?

To make your booking please call our team on 0117 428 5300, email us at fill in our online form and we’ll get back to you. 

Can I book to visit in June or July or beyond?

Yes you can. We are now able to take bookings for any term time dates going forward, although with restrictions in place there are a limited number of tickets per day.

We will review our ticket availability when further information is released by the Government.

Are schools able to book any time of arrival throughout the day?

In order to ensure that everyone has the space to enjoy Bristol Zoo safely, a strictly limited number of tickets are available each day and in each entry timeslot. This means that we have had to limit the number of tickets available to schools.

Currently schools may only book entry slots from 11am onwards each day.

This will be reviewed as the Government road map allows for the lifting of COVID-19 restrictions. 

Is there a limit on the number of students I can bring to the Zoo?

We are currently able to accommodate up to 78 people in school groups per timeslot, as long as that number of tickets in available.  

This will be reviewed as the Government road map allows for the lifting of COVID restrictions. 

Can I book an Education Session?

In order to ensure the safety of our school visitors and staff we have paused our programme of education sessions. We will update schools as soon as this changes, via our schools enewsletter, and we will also update this page.

What educational resources are available during my visit?

We are currently working on some brand new resources to enhance your visit. These will be themed around rainforests. 

We’re looking for schools to help us test these new resources. If you’ve booked a visit and are keen to help us test them, please email and we’ll be in touch.

Can I request an invoice as part of the payment process?

Due to changes brought about by the COVID pandemic, we are not currently able to issue invoices. Payment must be made in full, by payment card, at the time of booking.

Can I have a refund if members of the group don’t visit?

Our tickets are non-refundable and we are unable to issue refunds if some members of the school group do not attend.

Some of the school group are also Members of Bristol Zoo Gardens. Do I need to pay for their ticket?

Members of Bristol Zoo Gardens are entitled to free admission of the Zoo. If there are members of the school group who are Members of Bristol Zoo you must mention this at the time of making the booking. Adjustments to the booking cannot be made retrospectively. Valid Membership cards must be shown to our admissions team on arrival to validate their complimentary entry. The full entry price must be paid if it is not possible to validate the Membership.

How many free adult tickets are school groups entitled to?

We offer one free adult ticket for every three children for Early Years Foundation Stage and Year 1. We offer one free adult ticket for every seven children for Years 2 and above.

Does the Rule of 6 apply to school groups?

We understand that schools will have their own social bubbles, usually formed around school year groups. In order to ensure that everyone has the space to enjoy Bristol Zoo safely, we ask that you split into groups of no more than eight when you are going round the Zoo. We ask that you keep to these bubbles and social distance from other visitors during your visit.

What will happen when we arrive?

One of our Engagement and Learning colleagues will meet you on arrival to answer any questions you have, tell you about anything special for that day, and make sure you have a great visit.

Will school groups need to wear a face covering when visiting?

In line with Government guidance, you MUST wear a face covering in all enclosed spaces (unless exempt by law). This includes animal houses, through-ways, and toilets as well as our admissions and retail buildings. Please remember to bring your face covering with you as there are places along the one-way route that are enclosed, where there is no alternative route available.

Please see our map for more information.

Am I able to pre-book an indoor space for my lunch?

Due to the Covid restrictions in place, we are currently unable to offer any indoor spaces for lunch.

There are several picnic areas around the site. Please note undercover seating is very limited.

Please see our map for more information.

Are there play areas available?

The main play area is open, however restrictions are in place on the number of users of the equipment at any time. We ask that children using the play areas are supervised to ensure the restrictions are followed.

Some areas, including some play equipment, some indoor spaces/animal houses remain closed. These closures are in place because we are not able to open the areas safely at this time due to social distancing or because sanitisation is difficult or impossible because of the nature of the equipment or activity. Please see our updates page for more information.

What toilet facilities are available across the site?

There are several toilets facilities, including accessible toilets across the site.

Please see our map for more information.  

To help with social distancing across the site we ask that you stagger toilet breaks. 

Can I visit the Zoo beforehand to carry out a risk assessment?

One free teacher per booking is entitled to make a pre-visit, subject to availability.

This must be booked in advance by calling 0117 4285 300 or e-mailing

We may be able to provide you with information for your risk assessment prior to your visit. Please find our school visits risk assessment here to help you prepare yours or email if you require further guidance.

Can we book tickets for ZooRopia?

ZooRopia, the adventure ropes course at Bristol Zoo, can open for large groups by prior arrangement. Please speak to the administrators during your booking to find out more information.

We are open! Pre-book your timed tickets now

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We are open! Pre-book your timed tickets now