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Visitor Experience Manager

Contracted hours: 37.5 hours per week

Salary: £26,791 per annum

Location:  Wild Place Project (with requirement to work at Bristol Zoo Gardens until 2024)

Contract Type: Permanent


We’re looking for a Visitor Experience Manager to join the team working across both our sites.  You will be the primary duty manager of the Wild Place Project during opening hours and supporting Bristol Zoo Gardens during its period of closure overseeing the effective management of any incident, including emergency situations.

We are looking for a motivated, hardworking and flexible individual who is passionate about delivering world class customer service helping Bristol Zoological Society achieve our key strategic objectives of placing visitors at the heart of how we think and what we do, and, ensuring personal interaction is second to none. 

Successful applicants will display a flexible, proactive approach to problem solving and will have:

- Experience of working in a supervisory level, or higher, in a busy leisure environment 

- Excellent decision making and problem solving skills 

- Experience of cash handling procedures

- Excellent communication skills

- Exceptional customer service skills

- Ability to motivate and inspire others

Please review the Job Description/Person Specification in detail for more information.

Visitor Experience Manager Job Description

We recognise the value that diversity adds to our work and organisation. We welcome applications from all sections of the community, as we value having a diverse pool of applicants to find the best person for the role.

If you’d like to apply, please complete the application form below, and upload to submit. The closing date for all applications is Monday 27th June at 12 noon. 

Your Application * Required Information

Please download an application form , fill it in and upload it below



Now’s your last chance to visit before the Zoo’s last day 03.09.22

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Now’s your last chance to visit before the Zoo’s last day 03.09.22