Facilities, Accessibility and SEND

We want to make sure you have a fun and memorable visit to Bristol Zoo Gardens. 

For more information, please read our full access statement.  

Baby Care rooms

We have a dedicated changing room by the nectar garden and the majority of our toilets have baby changing tables for your needs.

First Aid

First Aid assistance is available during opening hours. We have multiple trained first aid staff on site and a dedicated first aid room located by the Splash play area.

Smoking

Bristol Zoo Gardens is a non-smoking Zoo, which includes vaping. If you wish to smoke, you can ask our admissions team for a wristband at the shop, so you're able to go outside to smoke before coming back into the Zoo.

Lost and Found

Please call our reception directly on 0117 428 5300 for lost and found enquiries. All lost property is stored in our main reception building.

Lost Children

We recommend that you decide on an easy-to-find meeting point should members of your group, a child or children become lost. Please approach any zoo staff if you need assistance to find lost children.

Maps

Maps are issued on arrival. Please note changes we have implemented, including the one-way route that is now in operation. Click here to download a map. 

Parking information

If you plan to travel by car, we do have two car parks at the Zoo. There is a £4.50 parking charge for visitors and a £2.50 charge for Members. We accept card payment only

On-street parking is also available on surrounding streets, a short walk from the entrance of the Zoo. These streets are within a residents' parking scheme area. Charges apply Monday to Friday, between 9am and 5pm. There is free parking on evenings, weekends and Bank holidays (please check the parking metres). We also have electric charge points so that guests and members of the public can charge their electric car.

What to wear

The weather in Britain can be very unpredictable. We recommend you prepare for every outcome. Don’t worry if you are caught out, our gift shop has umbrellas, ponchos and sunscreen for sale.

Wheelchair rentals

We do not currently have wheelchairs or mobility scooters available for hire. We hope to reintroduce this service when it is safe to do so. 

Cash points

Unfortunately we do not have a cash point on site. We are operating a cash-free site, taking payment by debit and credit card. 

Bristol Zoo Accessibility

Parking

For visitors with disabilities, we have five parking bays near the Zoo entrance. 

For information on parking on the streets surrounding the zoo with a blue badge, click here. 

Access for Zoo

The Zoo is over 180 years old and contains a number of old buildings and structures – three of which are Grade II listed. However, most of the Zoo is accessible for wheelchair users and those with walking difficulties.

Most paths are tarmac and there is level or ramped access to most buildings. However, there are moderately steep ramps on the entrance and exit of the Aquarium and Bug World.. Please call 0117 428 5300 if you have any queries, and pick up our free accessibility map on arrival.

Access for conference and banqueting clients

The Clifton Pavilion conference and banqueting rooms are fully accessible with a toilet facility off the entrance lobby and the rooms on the first floor are served by a platform stair lift. Please contact 0117 923 8332 to find out more about the room you are using and its accessibility.

Toilets

We have unisex accessible toilets located throughout our site. As mentioned above, our zoo is over 180 years old and as such, we have had to fit some of our toilets into existing buildings. The largest accessible toilet is located near the Butterfly Forest entrance and has a hoist, see map below. Please call 0117 428 5300 if you have any queries. 


Visual story

We have developed a visual story to support visitors with autistic spectrum conditions, to help them prepare them for their Zoo visit, and to introduce them to some of the experiences they might have while they are visiting. Click here to download the story.

Assistance dogs

Assistance dogs registered with the following organisations are welcome to visit Bristol Zoo when accompanied by and under the control of their owners.

- Canine Partners

- Dog AID

- Dogs for Good

- Guide Dogs

- Hearing Dogs for Deaf People

- Medical Detection Dogs

- Support Dogs

- The Seeing Dogs Alliance

These are all member organisations associated with Assistance Dogs UK (ADUK). All ADUK dogs adhere to the highest health, behaviour/training and welfare standards as set out by Assistance Dogs International and the International Guide Dogs Federation. It is essential that we are able to guarantee such standards, to fulfil our biosecurity regulations, which is part of our Zoo Licencing requirements.

We also welcome assistance dogs trained through Pawsable, who assess to the above standards.

Assistance dogs will be required to wear an identifying harness, jacket or lead slip at all times whilst on the premises. Please be aware entrance for a dog will be refused if identification cannot be provided.

Please note there are certain areas where assistance dogs may not enter. A guide map will be issued on arrival indicating the areas where assistance dogs may not enter. A link to this map is included below.

  • Access to all animal walkthrough exhibits is not permitted due to biosecurity regulations.
  • Access is restricted near to the enclosures of species where there is known experience of visualisation of dogs causing distress.

On arrival, owners will be asked to complete a disclaimer to verify the health of their assistance dog, acknowledge they have received and understand the map indicating the areas where assistance dogs may not enter, and agree to keep their assistance dog under close control. A link to this disclaimer is included below. This disclaimer is available in large print on request.

We regret we are unable to allow assistance dogs on site unless fully trained.

This policy was written with reference to the BIAZA document ‘Biosecurity Advice for Permitting Assistance Dogs Entry into Zoos and Aquariums’ (January 2015).

If you have any queries regarding any of the above, please get in touch by calling 0117 4285 300 or emailing info@bristolzoo.org.uk.

Assistance Dogs Access Disclaimer

Winter Map for Assistance Dogs

Contact us

For general enquiries please call our information line, 0117 428 5300, between 9am and 5pm.

You can also email us at info@bristolzoo.org.uk.

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