Facilities, Accessibility and SEND

We want to make sure you have a fun and memorable visit to Bristol Zoo Gardens. 

For more information, please read our full access statement.  

Baby Care rooms

We have a dedicated changing room by the nectar garden and the majority of our toilets have baby changing tables for your needs.

First Aid

First Aid assistance is available during opening hours. We have multiple trained first aid staff on site and a dedicated first aid room located by the Splash play area.

Smoking

Bristol Zoo is a non smoking Zoo.

Lost and Found

Please call our reception directly on 0117 428 5300 for lost and found enquiries. All lost property is stored in our main reception building.

Lost Children

We recommend that you decide on an easy to find meeting point should your group or children become lost. Please approach any zoo staff if you need assistance with lost children.

Maps

Maps can be found at the main entrance, gift shop, reception desk and in various leaflet locations throughout the zoo.

Parking information

If you plan to travel by car - we do have two car parks at the Zoo. There is a £4 charge for parking and a £2 charge for members. We accept card.

On-street parking is also available on surrounding streets, as short walk from the entrance of the Zoo. These streets are within a residents' parking scheme area. Charges apply Monday to Friday, between 9am and 5pm. Free on evenings, weekends and Bank holidays.

We also have electric charge points so that guests and members of the public can charge their electric car. 

What to wear

The weather in Britain can be very unpredictable. We recommend you prepare for every outcome. Don’t worry if you are caught out, our gift shop has umbrellas, ponchos and sunscreen.

Wheelchair rentals

We have two manual wheelchairs available at the Zoo entrance for hire, free of charge. They must be booked at least 24 hours in advance. Please call 0117 428 5300 to reserve one.

Cash points

Unfortunately we do not have a cash point on site. Cashback is however available in the main shop when making a purchase, or by donating 50 pence.

Bristol Zoo Accessibility

Parking

For visitors with disabilities, we have five parking bays near the Zoo entrance. 

For information on parking on the streets surrounding the zoo with a blue badge, click here. 

Access for Zoo

The Zoo is over 180  years old and contains a number of old buildings and structures – three of which are Grade II listed. However, most of the Zoo is accessible for wheelchair users and those with walking difficulties.

Most paths are tarmac and there is level or ramped access to most buildings. However, there are moderately steep ramps when you exit the Reptile House, and on the entrance and exit of the Aquarium and Bug World. Being a nocturnal exhibit, Twilight World has very low levels of light and some noticeable changes in the level and texture of the floor finishes. Please call 0117 428 5300 if you have any queries

Access for conference and banqueting clients

The Clifton Pavilion conference and banqueting rooms are fully accessible with a toilet facility off the entrance lobby and the rooms on the first floor being served by a platform stair lift. Please contact 0117 923 8332 to find out more about the room you are using.

Toilets

We have six unisex accessible toilets located throughout our site. As mentioned above, our zoo is over 180 years old and as such, we have had to fit some of our toilets into existing buildings, so they are odd shapes. The largest accessible toilet is located near the Butterfly Forest entrance and has a hoist, see map below. Please call 0117 428 5300 if you have any queries.


Visual story

We have developed a visual story to support visitors with autistic spectrum conditions, to help them prepare them for their Zoo visit, and to introduce them to some of the experiences they might have while they are visiting. Click here to download the story.


Assistance dogs

Assistance dogs registered with the following accredited organisations are welcome to visit Bristol Zoo when accompanied by and under the control of their owners.

- Canine Partners

- Dog AID

- Dogs for Good

- Guide Dogs

- Hearing Dogs for Deaf People

- Medical Detection Dogs

- Support Dogs

- The Seeing Dogs Alliance

These are all member organisations associated with Assistance Dogs UK (ADUK). All ADUK dogs adhere to the highest health, behaviour/training and welfare standards as set out by Assistance Dogs International and the International Guide Dogs Federation. It is essential that we are able to guarantee such standards, to fulfil our biosecurity regulations, which is part of our Zoo Licencing requirements, and this is why we do not permit access to animals not registered with one of the above organisations.

Assistance dogs will be required to wear an identifying harness, jacket or lead slip at all times whilst on the premises. Please be aware entrance for a dog will be refused if identification cannot be provided.

Please note there are certain areas where assistance dogs may not enter. A guide map will be issued on arrival indicating the areas where assistance dogs may not enter. A link to this map is included below.

  • Access to all animal walkthrough exhibits is not permitted due to biosecurity regulations.
  • Access is restricted near to the enclosures of species where there is known experience of visualisation of dogs causing distress.

On arrival, owners will be asked to complete a disclaimer to verify the health of their assistance dog, acknowledge they have received and understand the map indicating the areas where assistance dogs may not enter, and agree to keep their assistance dog under close control. A link to this disclaimer is included below. This disclaimer is available in large print on request.

We regret we are unable to allow assistance dogs on site unless fully trained.

This policy was written with reference to the BIAZA document ‘Biosecurity Advice for Permitting Assistance Dogs Entry into Zoos and Aquariums’ (January 2015).

If you have any queries regarding any of the above, please get in touch by calling 0117 4285 300 or emailing info@bristolzoo.org.uk.

Assistance Dogs Access Disclaimer

Winter Map for Assistance Dogs

Contact us

For general enquiries please call our information line, 0117 428 5300, between 8.30am and 5pm.

You can also email us at information@bristolzoo.org.uk.

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