Site Rules

To ensure the safety of our visitors, staff and volunteers, additional measures will be in place during your visit. It is essential that you read and fully understand the information below.

 How you can help keep everyone safe

  • Do not visit if you are displaying symptoms of COVID-19 or are self-isolating.
  • Please book your tickets on our website, in advance of your visit. A strictly limited number of tickets are available each day to ensure that everyone has the space to enjoy Bristol Zoo Gardens safely. Bring your booking confirmation number and show this to the team at admissions.
  • If you are a Member, Annual Pass Holder, Corporate Member or Dual Member you will also need to book your timed entry slot online and bring your Membership Card or Annual Pass.
  • Please make sure you are following up-to-date Government guidance on meeting up with friends and family, social distancing and any relevant travel restrictions. Please refer to the Government guidance for more information and any exemptions.
  • As part of the Government Test and Trace initiative, every visitor over the age of 16 will be asked to provide their individual contact details. Visitors can either scan the official NHS QR code on arrival or complete a form. We advise where possible completing the form ahead of your visit.
  • Please remember that you have a responsibility for your own safety and wellbeing.
  • Timed tickets have been implemented to create a staggered entry and allow us to carefully manage any potential queues at the entrance. A strictly limited number of tickets are available each day, so please book your tickets online, in advance.
  • In line with Government guidance, you MUST wear a face covering in all enclosed spaces (unless exempt by law). This includes animal houses, through-ways and toilets as well as our admissions and retail buildings.
  • Please arrive at your allotted time slot – you can arrive any time within the slot, but not before or after.
  • Always follow the one-way route in place and maintain a two-metre distance from other visitors. Please be respectful of your fellow visitors and our staff and volunteers.
  • If there are children in your group, please ensure that they are supervised throughout your visit.
  • Sanitise or wash your hands regularly throughout the day.
  • Follow all instructions and signage on site and do not climb on or over any barriers or fences.

For the safety and wellbeing of everyone, if you fail to observe the Site Rules during your visit, you will be politely asked to leave. The responsibility to keep everyone safe, is one everyone shares.

We are welcoming back pre-booked school visits at this time. Specific information for teachers will be provided on booking.

Ways we are keeping you safe

  • A one-way system is in place to aid with social distancing.
  • Volunteer Navigators will be available to help visitors find their way around the site safely.
  • We are operating on a completely cashless basis, this includes our car parks, shops and catering outlets.
  • Additional hand sanitising points and hand washing facilities have been installed throughout Bristol Zoo Gardens.
  • Onsite cleaners are in place ensuring that the toilets are kept clean. We have enhanced our cleaning regime and cleaning checks.
  • There is clear signage on site to remind visitors to abide by social distancing measures.
  • Picnic benches have been spaced out across the site.
  • Queues will be marked with two-metre measures where possible. 
  • Some areas, including some play equipment, some indoor spaces / animal houses remain closed. These closures are in place because we are not able to open the areas safely at this time due to social distancing or because sanitisation is difficult or impossible because of the nature of the equipment or activity. Please see our updates page for more information. 
  • Keeper talks are not taking place at this time to reduce the potential for crowds to gather.

     Thank you for your help and understanding.

    We are open! Pre-book your timed tickets now

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    We are open! Pre-book your timed tickets now