FAQs

We have a dedicated reopening FAQ page where you will find up to date information on our new procedures and changes we have made to the site to ensure the safety of our visitors, staff and volunteers. 

Read our updated FAQs.


General FAQs

Q: Can I purchase food at the Zoo? 

A: Yes, the Zoo has a number of excellent catering outlets that offer delicious hot and cold meals and snacks. To find out more click here.


Q: Are we allowed to bring in food to have a picnic?

A: Yes, if you wish to bring a picnic we have a number of picnic tables and benches around the Zoo, and lawns that you can use. Please note we are unable to provide storage facilities, and barbeques are not permitted inside the Zoo.


Q: Are there any areas to eat a picnic that are undercover?

A: Currently our undercover picnic areas are not in use. 


Q: Where can I park?

A: The Zoo has two car parks and permission to use overflow parking on Ladies Mile on Durdham Downs at certain times during the year. Please note parking is limited and we cannot guarantee you a space. On the day of your visit, please follow signs indicating where parking is available. If our car parks are full, there is limited on-street pay and display car parking available in the streets surrounding the Zoo, but please note restrictions apply and these are closely monitored by parking wardens and charges apply Monday to Friday, between 9am and 5pm. On-street parking in pay and display bays is free after 5pm and at weekends. Please be aware that sometimes it will appear that spaces are available in our car parks when they are showing as full. This is because on busy days we occasionally reserve additional spaces specifically for blue badge holders. To find out more about sustainable transport options and incentives click here.


Q: Is there a charge for car parking.

A: Yes, there is a £4.50 charge for visitors and a £2.50 charge for Members. Parking for blue badge holders is free of charge. Payment is by contactless credit or debit card only. No cash payment is possible.


Q: Is there somewhere I can charge my electric car?

A: Yes, we have electric charge points in our North Car Park for guests and members of the public to charge their electric cars.


Q: Do you have designated parking available for disabled visitors? 

A: Yes, we have designated spaces in our North Car Park for blue badge holders. If these are full when you arrive, our car park team will do their best to find you a suitable space. Pay and display parking is also available in the streets surrounding the Zoo and this may be free of charge when a blue badge is displayed. Please check parking meter information and restrictions prior to parking.


Q: Can we bring scooters or bicycles into the Zoo with us?

 A: We do not allow scooters, bicycles, skateboards, roller skates, or ball games into the Zoo. Bike racks are available near the Zoo entrance.


Q: Can visitors smoke in the Zoo?

 A: Bristol Zoo is proud to be a smoke free family attraction. Smoking and vaping are not permitted within the Zoo grounds. Smoking is permitted in designated areas outside of the Zoo entrance. You will need to collect a wristband from the shop.


Q: Can we leave the Zoo and come back in later in the day?

 A: No, however if you need to leave the grounds to have a cigarette then we will provide you with a wristband so you are able to re-enter.


Q: Can we use the shop without paying to get into the Zoo?

A: Not at present, we have had to restrict access to the shop, to ensure a safe one-way exit route is maintained.   

 

Q: Is there a cash point at the Zoo?

A: No, we do not have a cash point on site and we are operating a cash-free site. 


Q: I booked tickets online, but I can’t make it today. Can I use my tickets on a different day?

A: No, since introducing a timed ticket system, your ticket is only valid for the day and time selected on purchase. Please see our reopening FAQs for more information. 


Q: Can children come into the Zoo on their own? 

A: Children aged 14 and under must be accompanied by an adult at Bristol Zoo Gardens.


Q: What animals can I see at Bristol Zoo?

A: To find a full list of our animals, gardens exhibits click here.


Q: Will everything be open on the day of my visit?  

A: There are a number of areas which are not currently open to visitors, due to the social-distancing measures we have put in place. Please check our Updates page for the latest information. 

From time to time we may need to temporarily close areas of the Zoo to keep everything looking great all year long. Check our updates page prior to visiting to see what we’re working on.

Additionally, sometimes we may need to close an area of the Zoo or an animal house at late notice, for instance if we have welcomed a new arrival or need to perform a veterinary procedure. We always try to minimise guest disruption in these cases and let our guests know as soon as possible if something has happened that is outside of our control and that may impact on their visit. 



Q: If it is raining, will I still be able to see the animals? 

A: All of our animals have off-show areas they can access at any time if they wish, so we cannot guarantee that you will see a particular animal. However, we have several animal houses with indoor viewing so there’s always plenty to see, whatever the weather. If you cannot see an animal first time round, we recommend that you pop back later to see if you can spot it then.


Q: Are there any activities in the Zoo which are not included in the admission ticket price?

 A: Your Zoo entry ticket will give you access to all exhibits, displays and talks within the Zoo (please note that talks have been temporarily postponed to enable us to keep visitors, staff and volunteers safe). Experiences which are subject to an additional charge include a children’s carousel, and our aerial rope adventure, ZooRopia.

To find out more information about ZooRopia, including restrictions and opening times, please click here. 

Please check the Updates page for latest information on activities which are available.


Q: Is the Zoo suitable for people with disabilities?

A: The Zoo is more than 180 years old. However, most of the Zoo is accessible for wheelchair users and those with walking difficulties. To find out more information about access, including details of wheelchair and mobility scooter rental, please visit the Facilities and Accessibility page of our website.

We have developed a visual story to support visitors with autistic spectrum conditions, to help them prepare them for their Zoo visit, and to introduce them to some of the experiences they might have while they are visiting. Click here to download the story.


Q: Are dogs allowed in?

No dogs are permitted in the Zoo with the exception of assistance dogs associated with Assistance Dogs UK (ADUK). Please click here for more information.


FurtherInformation

Pre-book your timed tickets online, in advance

Book Now

Pre-book your timed tickets online, in advance