08/07/2020

Have you heard the news?

We are delighted to announce that Bristol Zoo Gardens has reopened its doors to visitors on Tuesday 14 July!

We have been closed since March, and we want to thank you for your patience during these unprecedented times. As a charity, we rely on the support of our visitors and Members and we have been touched by the generosity we have seen whilst we have been closed.

It was important to us that we took the time before reopening to ensure we had successfully implemented new measures to ensure the safety of our visitors, staff and volunteers. Our new systems are now in place and we are delighted to be announcing our reopening.

We are looking forward to welcoming you back – however there are some important changes to the way you purchase tickets and it is VITAL that you read this information before you plan your visit.

We have now introduced timed tickets and a strictly limited number of tickets are available each day. It is therefore essential that all visitors, including Members, Dual Members, and Corporate Members book online in advance of their visit.

In line with Government guidance, and to ensure the safety of our visitors and staff, additional measures will be in place when we reopen.   

  • All tickets MUST be purchased, and booked, online ahead of coming to the site. No tickets are available to buy at Bristol Zoo Gardens. If you do not have a timed ticket booked you will be respectfully turned away.
  • We are operating a timed ticket system to stagger the arrival time of visitors throughout the day so that we can manage capacity and maintain social distancing.
  • We have also limited the number of tickets available each day and have put in place a one-way system to aid social distancing. Download a map of the Zoo here.
  • We are operating on a completely cashless basis. No transactions can take place on site at the entrance – you are required to show your booking confirmation number, and where relevant, proof of discount, or Membership card.
  • Additional hand wash facilities have been installed throughout the zoo and we ask that you wash your hands regularly during your visit in line with Government guidance.
  • Onsite cleaners are in place ensuring that the toilets are kept clean. We have enhanced our cleaning regime and cleaning checks.
  • We ask that for your safety, that of other visitors, and our staff and volunteers, that you respect the signage on site and maintain social distancing of 2 metres. This is vital to ensure everyone’s health and wellbeing.
  • We have implemented a set of Site Rules, which explains The Ways we are Keeping You Safe and How You can Help Keep Everyone Safe.

Playgrounds and some of our indoor houses remain closed – these closures are in place where social distancing is not currently possible and they are therefore closed for your safety. A full list is available here.

Together we can ensure everyone has a safe and enjoyable visit to Bristol Zoo Gardens.

Please do NOT visit if you are displaying symptoms of COVID-19 or are self-isolating.

We have reopened on Tuesday 14 July and ALL tickets must be purchased and booked online, in advance.

To purchase and book your timed tickets please click here.

We are anticipating that we will be very busy with enquiries and bookings on our website, so please bear with us at this time.

Please be aware that the number of timed tickets available is strictly limited, and we cannot make any exceptions on the day. During the initial phase of reopening Bristol Zoo Gardens, we will be releasing tickets on a rolling two-week basis.

We look forward to welcoming you back to Bristol Zoo very soon and we thank you wholeheartedly for your patience and cooperation in these unprecedented times.

More information is available here.

In the meantime, please continue to offer your support:

We may be reopening, but we still need your help. We are certainly not ‘out of the water’ and we are taking every day, very much, one step at a time.

We have been closed since March, and with 85% of our income coming from our visitors, this has had a significant impact on our resources. As a charity, this is money we depend on to fund our conservation projects in the UK and overseas.

There is no doubt that we will continue to feel the impact for months, if not years to come.

We still need your support to ensure a healthy future for Bristol Zoological Society, so, please visit our Virgin Giving page and contribute to the Bristol Zoological Society’s BZS Appeal, if you can.

 Many thanks,    

 All the team at Bristol Zoological Society

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